Whether you use it in a post-mortem or simply to explore a problem space, 5 whys analysis helps you get at the root cause of a problem, and think about what part of the problem you're really there to solve.
Give your team a robust understanding of a problem and its impact. Uncover blindspots, tease out assumptions, and decide what part of a problem space you're going to tackle.
5 whys analysis is a great way to understand a customer problem and figure out which aspects your team can work on. It's also useful for root-cause exploration after an incident.
Ask again: "Why is / are / does [your second problem statement]?" Write those responses below the second row.
You get the idea... keep going until you've asked "why" five or more times, even if it feels awkward and facetious. Most of the time we don't think hard enough about the factors behind problems, so keep pushing until you feel like you're at the root of the problem.
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5 whys analysis helps your team get to the root of a problem – whether you're in post-mortem, or exploring new opportunities. Learn how to do it.
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